Thursday, December 6, 2012

Comcastic!

Comcast:  We're calling about a past due balance on your account.

Me:  Weird.  I have this set up on autopay.  There shouldn't be a balance.

Comcast:  I show the amount owing is 89.40.

Me:  Can you tell me why the autopay didn't go through?

Comcast:  I don't have access to that information. You can call customer service at 1-800-COMCAST.   I'd be happy to take a payment today for the past due balance of 89.40.

Me:  Well, I'm not entire sure I owe anything.  It is usually charged to my card automatically.

Comcast.  Your service may be disconnected if I don't receive the payment of 89.40.

Me:  When is it scheduled for disconnection?

Comcast:  I don't have access to that information.  You can call customer service at 1-800-COMCAST.  How would you like to make your payment of 89.40 today?

Me:  I'm not going to make a payment until I find out why the autopay didn't go through.  I don't want to pay it twice due to an accounting error on your part.

Comcast:  Is there anything else I can do for you today?

Me (ignoring the fact that he has done absolutely nothing for me yet):  Yes.  You are the third person to call me about this account in the past 3 days.  None of you have been able to answer my questions.  Can you at least take me off your calling list?

Comcast.  No.  It's an automated call center.  As long as there is a balance due you will continue to receive calls.

Me:  Let me get this straight.  You are assigned to speak with customers about their past due accounts but you are given no useful information about said accounts.  You have no resources at your disposal, no way to answer questions, and no power to make the calls stop.  You can do NOTHING but accept my payment.  Is that right?

Comcast:  Well, yes.  Is there anything else I can do for you?

Me:  *facepalm*

6 comments:

Brett said...

I think I would have to ask them, "What other "Anything else I can do for you" are you referring to because at this point we are 0 for 10. Perhaps if you can explain what is in your power I can make an intelligent request.

Jimmy and Jackie said...

*facepalm*

N Suzanne said...

We have had major drama with Comcast this week as well. Needless to say I spent a couple hours over the course of two days and finally got a supervisor involved before our account was corrected and they are coming to fix their mistakes. Now just hoping tomorrow's visit goes off without a hitch, or I will be back on the phone with Comcast speaking directly with the said supervisor and probably his manager.

ComcastCares1 said...

I am so sorry for the poor experience. We look into this and check the validity of the call.

If it is not so much of a trouble, will you please contact me; provide the phone or account number associated with your Comcast service? Also, please include a link to this page for reference.

Thanks in advance!

Mark Casem
Comcast Corp.
National Customer Operations
Mark_casem@cable.comcast.com



ComcastCares1 said...

@Suzanne - I also want to apologize for the trouble. Please feel free to contact me should you need more help.

Thanks.

NG said...

That sounds about right.